I am having trouble using FTP. What can I do?

Whilst we understand there may not have been any changes on your PC or network, we would like you to perform the following steps first in order to help determine the issue.

1. Disable any antivirus and firewall software on your computer
2. Perform a restart of your modem/router and computer (if possible - some corporate networks you cannot perform modem/router restarts)

If this is unsuccessful in resolving your issues, in order to assist you further, we require the following information:

1. The title of the FTP application/program you are using to perform this action
2. The username and password for the FTP account you are attempting to use

Please advise us via a support ticket if problems persist or if you require any further information.

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