How can I add an authorised contact person to my account?

In order for you to authorise someone to contact us on your behalf, they are required to be added to the list of authorised contact people on your account.

If those people are not added to this list, we are unable to discuss your account with them or take any action due to our customer security policy.

We ask that you please understand that we are not doing this to make life difficult for you. We are doing this to protect you and your account information and unless someone is authorised to act on your behalf, we cannot receive or provide information regarding your account.

It is our policy to ensure that customer security is maintained to the highest standard at all times.

Whilst we understand that sometimes it is not possible to add every person involved with your account, it is important that you take it upon yourself to nominate key contact personel who have permission to liase and contact us regarding your service and that they MUST be added to the authorised contact list on your account.

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